DELIVERY & PAYMENTS

Prana’s representatives deliver in all areas of Montreal Ottawa and Toronto straight to your door. A small delivery fee of $10-20$ (Montreal), 30$ Ottawa Same day Express) 30$ Toronto (Same day Express) applies to all orders. The costs of delivery are not included in the quoted prices, and is added when you check out before making payment or unless otherwise stated.

Delivery will be performed daily between 5am -11am (Monday to Friday) for the Montreal Region.

Montreal-If we are unable to deliver during this time period we will be in contact to make alternative arrangements.  If you are unable to accept the delivery during this time period please leave us special instructions at the checkout page or send us an email at info@pranacenters.com and we will do our best to accommodate your schedule. Please allow 24 hours to process your online order.

Ottawa-We try to do our best to get your orders to you early during day but it all depends on our Express Services. We will be in contact to make alternative arrangements.  If you are unable to accept the delivery during this time period please leave us special instructions at the checkout page or send us an email at info@pranacenters.com and we will do our best to accommodate your schedule as best as we can. Please allow 48 hours to process your online order.

Toronto –We try to do our best to get your orders to you early during day but it all depends on our Express Services. We will be in contact to make alternative arrangements.  If you are unable to accept the delivery during this time period please leave us special instructions at the checkout page or send us an email at info@pranacenters.com and we will do our best to accommodate your schedule as best as we can. Please allow 48 hours to process your online order.

PAYMENTS

Visa, MasterCard, American Express, Paypal, E-transfers, COD, Certified Check * All Sales Taxes are Included in the quoted price
Telephone Orders
For the fastest possible service it’s best to order online (info@pranacenters.com) but please feel free to call in your order as well. Call us at 514.641.8832

Order Confirmation

After ordering, you will receive an automatically generated email confirmation that also acts as your receipt.

Gift Cards

Prana’s Gift Cards are applicable to any purchases off our website or at one of our Centers and must be redeemed 6 months from date of purchase. No monies or credit are given back for refund. Best to call us or email us (info@pranacenters.com) to place your orders, so we can make appropriate adjustments if needed to final invoice.

Cancellations

Our commitment is to provide you with the freshest possible product at all times. Live food and cold pressed fresh juice must be treated with the utmost care and diligence in preparation. With our commitment to quality and excellence, our policy is that all cancellations or changes must be received no less than 48 hrs before your start date.

Example: If you are beginning your cleanse on a Friday, any changes or cancellations must be requested by Wednesday at 4pm the latest to avoid penalty. Otherwise no refunds OR credits will be issued.

Refunds

While we cannot refund orders made in error, we understand that unforeseen events and circumstances will arise, and taking this into consideration we will happily provide credit for orders where delivery has not yet occurred.

Gift Cards

Prana’s gift cards are applicable to any purchases off our website or at one of our Centers and must be redeemed 6 months from date of purchase. No monies or credit are given back for refund.

Customer Care & Satisfaction.

Prana prides itself on providing the highest quality products and services.  If you are unhappy with anything please contact our helpful staff who will endeavor to resolve any issues you might have.

Contact us anytime at info@pranacenters.com and a crew member will be in touch during business hours to discuss.